Terms & Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your use of the services, website, and facilities operated by Coleman Group (“we,” “our,” or “us”), an authorized Big O Tires franchisee. By scheduling an appointment, visiting our service centers, using our website, or engaging with us in any way, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Services

Coleman Group provides automotive tire sales, mounting, balancing, rotation, alignment, and related vehicle maintenance and repair services. We reserve the right to refuse service to any individual at our discretion and to modify, suspend, or discontinue any service at any time without prior notice.

Service Estimates: All service estimates are provided in good faith based on a preliminary inspection of your vehicle. The final cost of services may differ from the initial estimate if additional issues are discovered during the course of service. We will make reasonable efforts to contact you for authorization before performing any work beyond the original estimate.

Authorization to Perform Work: By signing a work order or otherwise authorizing service, you grant Coleman Group permission to operate, inspect, road-test, and perform the agreed-upon service on your vehicle. You represent that you are the owner of the vehicle or are otherwise authorized to consent to services on behalf of the owner.

3. Appointments

Appointments may be scheduled in person, by phone, or through our website. Appointment times are estimates and may be subject to change based on shop volume, parts availability, or unforeseen circumstances. We will make reasonable efforts to notify you of significant delays.

We ask that you notify us as soon as possible if you need to cancel or reschedule your appointment.

4. Payment Terms

Payment is due in full at the time services are completed unless other arrangements have been made in advance. We accept major credit cards, debit cards, and other payment methods as displayed at our service centers. Returned checks may be subject to a returned payment fee as permitted by applicable law.

We are not responsible for any charges incurred as a result of a declined payment method. Invoices not paid at time of service may be subject to storage fees for vehicles left on our premises.

5. Tire Sales and Installation

New Tires: All new tire sales are subject to manufacturer availability. Prices are subject to change without notice. Installed tires must meet or exceed the vehicle manufacturer's minimum specifications for size, load rating, and speed rating. Coleman Group reserves the right to decline installation of tires that are incompatible with your vehicle or unsafe for road use.

Used and Customer-Supplied Tires: We may, at our discretion, mount customer-supplied or used tires. However, Coleman Group assumes no responsibility for the condition, performance, or safety of tires not purchased from us. Additional charges may apply for mounting customer-supplied tires.

Tire Warranty: New tires sold by Coleman Group may be covered by the manufacturer's limited warranty. Warranty coverage is subject to the terms set forth by the tire manufacturer and, where applicable, Big O Tires, LLC. Tires damaged by road hazards, improper inflation, vehicle misalignment, or driver misuse may not be covered. Please ask a team member for specific warranty details at the time of purchase.

6. Vehicle Storage

If your vehicle is left at our facility after service is completed, we will make reasonable efforts to notify you. Vehicles left on our premises for more than 48 hours after notification may be subject to a daily storage fee. Coleman Group is not responsible for loss or damage to vehicles or personal belongings left in vehicles while on our premises beyond what is directly caused by our negligence.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Coleman Group shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to a service performed shall not exceed the amount you paid for that specific service.

Nothing in these Terms limits our liability for damages caused by our gross negligence or willful misconduct.

8. Indemnification

You agree to indemnify, defend, and hold harmless Coleman Group and its owners, employees, agents, and affiliates from and against any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of: (a) your use of our services; (b) your breach of these Terms; (c) any false or misleading information you provide to us; or (d) your violation of any applicable law or the rights of a third party.

9. Dispute Resolution

In the event of a dispute arising out of your use of our services, we encourage you to contact us directly first so that we may work toward a resolution. If a resolution cannot be reached informally, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the county where the Coleman Group location at issue is located.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which the Coleman Group service center is located, without regard to its conflict of law provisions.

11. Big O Tires Franchise Relationship

Coleman Group is an independently owned and operated franchisee of Big O Tires, LLC. Big O Tires, LLC is not a party to these Terms and is not responsible for the acts or omissions of Coleman Group. Any disputes related to our services are between you and Coleman Group exclusively.

12. Website Use

Your use of the Coleman Group website is subject to these Terms. You agree not to use our website for any unlawful purpose, to attempt to gain unauthorized access to any portion of our systems, or to transmit any harmful or disruptive content. We reserve the right to terminate access to our website at our discretion.

All content on our website, including text, images, logos, and graphics, is the property of Coleman Group or its licensors and may not be reproduced without written permission.

13. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

16. Contact Us

For questions about these Terms and Conditions, please contact us through any of our 15 locations — see our Locations page for phone numbers and addresses, or visit colemangrouptire.com.